1. Introduction

Welcome to SSA Security Systems & Alarms ("SSA", "we", "our", "us"). By using our website, products, or services, you agree to these Terms & Conditions. Please read them carefully before making a purchase or entering into an agreement with us.

 

2. Services Provided

SSA provides supply, installation, maintenance, and monitoring of security systems, including intruder alarms, CCTV, access control, and smoke cloaks for residential and commercial properties.

 

3. Quotes & Pricing

• All quotes are valid for 30 days from the date issued.

• Any additional work not included in the original quote may incur extra charges.

• Prices may vary depending on property size, system requirements, or customer requests.

 

4. Payment Terms

• A deposit may be required before work begins.

• Final payment is due upon completion of the installation or service.

• Monitoring or maintenance contracts are billed as agreed in the service agreement.

• Late payments may result in service suspension.

 

5. Warranty & Maintenance

• SSA offers a 2-year warranty on installed systems for £125, covering parts and labor for system faults (excluding misuse or damage).

• Maintenance checks are carried out twice a year: one remote and one in-person visit.

• Any system tampering or third-party modification will void the warranty.

 

6. Customer Responsibilities

• Customers must provide safe access to the property for installation or maintenance.

• It is the customer’s responsibility to test their system regularly and report faults immediately.

• Customers must ensure a trusted keyholder is available if required.

 

7. Liability

• SSA is not liable for loss or damage due to system failure, third-party interference, or events beyond our control.

• Our systems reduce the risk of crime but do not guarantee prevention.

 

8. Cancellations

• Cancellations must be made in writing within 14 days of accepting the quote, unless installation has already begun.

• After this period, cancellation may incur a fee to cover costs incurred.

 

9. Monitoring & Emergency Response

• Monitoring services are optional and start from £20 per month.

• Response times may vary depending on location, system alerts, and third-party involvement.

 

10. Privacy & Data Protection

• We handle all personal information according to our Privacy Policy and comply with data protection laws.

• Customer data is only shared with third parties involved in the installation or monitoring process.

 

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

 

12. Contact Us

For any questions regarding these Terms & Conditions, please contact:
Email: [Insert Email]
Phone: [Insert Number]